Return and Exchange Conditions

As Yuya Furniture, we always prioritize the satisfaction of our valued customers. We kindly ask you to consider the following conditions for returns and exchanges of the products you have purchased.

General Return and Exchange Conditions

• From the date of delivery 7 business days You can request a refund or exchange within .
• The products to be returned or exchanged must be unused, undamaged, in their original packaging and complete.
• In your return or exchange request, the original invoice must be presented along with the product.

Non-Returnable Products

• Customized products produced with special size, color and fabric preferences,
• Products that have been installed, used or assembled,
• Products with deformation, breakage, scratches, etc. due to user error,
  are not included in the return scope.

Return and Exchange Process

1. You can make your return or exchange request within 7 working days from the date of delivery. info@yuyamobilya.com to your address or +90 531 262 36 40 You can forward your questions to our customer representative via the phone number.
2. After your request is approved, the product must be delivered to Yuya Mobilya by the cargo or shipping company determined by us.
3. After the product reaches us, if it complies with the return/exchange conditions as a result of the inspection, the process is initiated.
4. When the return is approved, the product price will be refunded to you within 14 business days using the same method you used for payment.

Return and Exchange Shipping Fees

• In case of a faulty product or a problem caused by production, the return/exchange shipping costs belong to Yuya Mobilya.
• For all other returns and exchanges, the shipping fee is the responsibility of the customer.

Product Damage and Missing Parts Reporting

• If you detect damage, missing parts or the wrong product on your product during delivery, be sure to notify the courier officer when receiving the product. damage assessment report fasten it.
• Our company is not responsible for damage caused by cargo for products for which no report is kept.

Our Contact Information:
📞 +90 531 262 36 40
📧 info@yuyamobilya.com
📍 Guzelyurt Neighborhood, 2128. Street No:6J, Esenyurt / Istanbul, Türkiye