1. General Information

1.1. Where is Yuya Furniture located?
Guzelyurt District, 2128. Street No:6J, Esenyurt / Istanbul.

1.2. Can I order by phone?
Yes, you can place an order by calling +90 531 262 36 40.

1.3. Can I see and examine the products on site?
Yes, you can come to our store and see our products and get detailed information.

1.4. What are the materials used in the products?
Ürünlerimizde %100 MDF, doğal ahşap ve kaliteli aksesuarlar kullanılmaktadır.

1.5. Are your products under warranty?
Yes, all our products are under a 2-year warranty against manufacturing defects.

2. Order and Payment Process

2.1. How can I place my orders?
You can order online via our website.

2.2. What payment methods do you accept?
We accept credit cards, bank transfers and cash on delivery payment methods.

2.3. Can I pay in installments?
You can pay in installments with cards from contracted banks.

2.4. I want to make changes to my order, how can I do it?
If your order is in the preparation phase, you can contact our customer representative.

2.5. Can I change the address after placing an order?
You can change the address before the shipment is shipped.

2.6. What happens if the product I purchased is out of stock?
For products that are not in stock, the production process is started and information is provided.

3. Delivery and Installation

3.1. How long does delivery take?
Delivery is made within 3-7 working days within Istanbul and within 7-15 working days outside Istanbul.

3.2. Do you deliver to anywhere in Türkiye?
Yes, we offer delivery throughout Türkiye.

3.3. Do you have free delivery service?
We provide free delivery to certain areas within Istanbul.

3.4. Do you provide installation services for products?
We have installation services for Istanbul.

3.5. In which cities do you provide installation services?
We offer installation services in Istanbul and some surrounding districts.

3.6. Can I assemble the product myself?
For disassembled products, you can assemble them yourself using the installation manual.

4. Returns and Exchanges

4.1. What are your return and exchange conditions?
Returns or exchanges are possible for unused products within 7 business days after delivery.

4.2. How long is the right of withdrawal?
You can exercise your right of withdrawal within 14 days from delivery.

4.3. Who pays for the shipping costs of the product I want to return?
In general return cases, the shipping cost belongs to the customer.

4.4. What should I do if my product arrives damaged upon delivery?
If damage is detected, a report must be kept and we must be contacted.

4.5. What should I do if I change my mind after receiving the product?
You can return the product by exercising your right of withdrawal.

4.6. What should I do if there are missing parts in my product?
Missing parts report info@yuyamobilya.com You can do it to the address.

5. Personalized Products

5.1. Can you make custom size or color changes?
Yes, we offer personalization options for many of our products.

5.2. Does the delivery time change for special size orders?
For special productions, delivery time may vary between 21-30 business days.

5.3. Is it possible to return personalized products?
There is no right of withdrawal for custom-sized or designed products.

5.4. Are your products modular?
Some of our collections have modular structures. Parts can be added upon request.

6. Communication and Support

6.1. How can I reach customer service?
By calling us at +90 531 262 36 40 or info@yuyamobilya.com You can reach us at .

6.2. How can I be informed about campaigns and discounts?
You can stay up to date by signing up to our website or following our social media accounts.

6.3. How is the invoice delivered?
Your invoice will be sent to your email address either physically or as an e-invoice upon delivery of the product.

6.4. Do you deliver abroad?
We currently only deliver within Türkiye.

📩 Do you have any other questions?

You can always reach us:
📞 +90 531 262 36 40
📧 info@yuyamobilya.com