1.1. Where is Yuya Furniture located?<\/strong> 1.2. Can I order by phone?<\/strong> 1.3. Can I see and examine the products on site?<\/strong> 1.4. What are the materials used in the products?<\/strong> 1.5. Are your products under warranty?<\/strong> 2.1. How can I place my orders?<\/strong> 2.2. What payment methods do you accept?<\/strong> 2.3. Can I pay in installments?<\/strong> 2.4. I want to make changes to my order, how can I do it?<\/strong> 2.5. Can I change the address after placing an order?<\/strong> 2.6. What happens if the product I purchased is out of stock?<\/strong> 3.1. How long does delivery take?<\/strong> 3.2. Do you deliver to anywhere in T\u00fcrkiye?<\/strong> 3.3. Do you have free delivery service?<\/strong> 3.4. Do you provide installation services for products?<\/strong> 3.5. In which cities do you provide installation services?<\/strong> 3.6. Can I assemble the product myself?<\/strong> 4.1. What are your return and exchange conditions?<\/strong> 4.2. How long is the right of withdrawal?<\/strong> 4.3. Who pays for the shipping costs of the product I want to return?<\/strong> 4.4. What should I do if my product arrives damaged upon delivery?<\/strong> 4.5. What should I do if I change my mind after receiving the product?<\/strong> 4.6. What should I do if there are missing parts in my product?<\/strong> 5.1. Can you make custom size or color changes?<\/strong> 5.2. Does the delivery time change for special size orders?<\/strong> 5.3. Is it possible to return personalized products?<\/strong> 5.4. Are your products modular?<\/strong> 6.1. How can I reach customer service?<\/strong> 6.2. How can I be informed about campaigns and discounts?<\/strong> 6.3. How is the invoice delivered?<\/strong> 6.4. Do you deliver abroad?<\/strong>
Guzelyurt District, 2128. Street No:6J, Esenyurt \/ Istanbul.<\/p>
Yes, you can place an order by calling +90 531 262 36 40.<\/p>
Yes, you can come to our store and see our products and get detailed information.<\/p>
\u00dcr\u00fcnlerimizde %100 MDF, do\u011fal ah\u015fap ve kaliteli aksesuarlar kullan\u0131lmaktad\u0131r.<\/p>
Yes, all our products are under a 2-year warranty against manufacturing defects.<\/p>2. Order and Payment Process<\/h2>
You can order online via our website.<\/p>
We accept credit cards, bank transfers and cash on delivery payment methods.<\/p>
You can pay in installments with cards from contracted banks.<\/p>
If your order is in the preparation phase, you can contact our customer representative.<\/p>
You can change the address before the shipment is shipped.<\/p>
For products that are not in stock, the production process is started and information is provided.<\/p>3. Delivery and Installation<\/h2>
Delivery is made within 3-7 working days within Istanbul and within 7-15 working days outside Istanbul.<\/p>
Yes, we offer delivery throughout T\u00fcrkiye.<\/p>
We provide free delivery to certain areas within Istanbul.<\/p>
We have installation services for Istanbul.<\/p>
We offer installation services in Istanbul and some surrounding districts.<\/p>
For disassembled products, you can assemble them yourself using the installation manual.<\/p>4. Returns and Exchanges<\/h2>
Returns or exchanges are possible for unused products within 7 business days after delivery.<\/p>
You can exercise your right of withdrawal within 14 days from delivery.<\/p>
In general return cases, the shipping cost belongs to the customer.<\/p>
If damage is detected, a report must be kept and we must be contacted.<\/p>
You can return the product by exercising your right of withdrawal.<\/p>
Missing parts report info@yuyamobilya.com<\/a> You can do it to the address.<\/p>5. Personalized Products<\/h2>
Yes, we offer personalization options for many of our products.<\/p>
For special productions, delivery time may vary between 21-30 business days.<\/p>
There is no right of withdrawal for custom-sized or designed products.<\/p>
Some of our collections have modular structures. Parts can be added upon request.<\/p>6. Communication and Support<\/h2>
By calling us at +90 531 262 36 40 or info@yuyamobilya.com<\/a> You can reach us at .<\/p>
You can stay up to date by signing up to our website or following our social media accounts.<\/p>
Your invoice will be sent to your email address either physically or as an e-invoice upon delivery of the product.<\/p>
We currently only deliver within T\u00fcrkiye.<\/p>\ud83d\udce9 Do you have any other questions?<\/h1>